Privacy policy

Last updated: October 11, 2026

Last updated: 11 October 2026

Introduction

Please read this Privacy Policy carefully. It explains how Kinotic Bedding ("we", "us", "our") collects, uses, stores and discloses personal information collected through our online store and related services (the "Services"). We respect your privacy and adhere to Australia's Privacy Act 1988 and the Australian Privacy Principles.

Application

This Privacy Policy applies to the Kinotic Bedding website and all associated Services. It should be read together with our Terms of Service. If the two conflict, this Privacy Policy controls in relation to your personal information.

Who is responsible for personal information collected on the Site?

Kinotic Bedding owns and operates the Site and is responsible for processing your personal information. Our store is hosted by Shopify. You can contact us at mubeennasir597@gmail.com.

Cookies

We and Shopify use cookies and similar technologies on the Site. Cookies are small data files your browser stores on your device. You can set your browser to reject cookies, but parts of the Site (such as the cart and checkout) may not work properly. We use:

Functional cookies – to remember your cart, preferences and login details.
Analytics and advertising cookies – to understand how visitors use the Site and to show relevant ads. These may collect your IP address and device information.

Protection of minors

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of majority. If you are a parent or guardian and believe your child has given us information, please contact us and we will delete it.

What is personal information?

Personal information is information or an opinion about an identified or reasonably identifiable individual. Information that has been collected anonymously or de-identified is not personal information.

What personal information do we collect?

Depending on how you use the Site, we may collect:

Contact details – name, billing and shipping address, phone number and email address.
Payment details – card and payment information, processed securely through Shopify and our payment providers.
Account details – username, password, preferences and settings.
Order details – items you view, add to your cart or wishlist, purchase, return or exchange.
Communications – information you include in messages or support requests to us.
Device and usage information – IP address, browser, device identifiers and how you navigate the Site.

How do we collect personal information?

We collect personal information directly from you (for example, when you create an account, place an order or contact us), automatically through cookies when you use the Site, and from our service providers and partners, including Shopify.

If you choose not to provide personal information

You can choose not to provide personal information, but we may then be unable to process your order or provide some Services.

How we use personal information

We use your personal information to:

process payments, fulfil orders, and arrange shipping, returns and exchanges;
create and manage your account;
provide customer support and respond to your enquiries;
improve and personalise the Site, including product recommendations;
send marketing emails, texts or post, and show you relevant online ads;
prevent fraud and keep the Site secure; and
comply with the law.

We do not sell or rent your personal information. We share it only as needed with:

Shopify and service providers who help us run the store (payment processing, IT, analytics, customer support, cloud storage, shipping and fulfilment);
marketing and advertising partners, including through Shopify, to show you personalised ads;
third parties you ask us to share with (for example, a courier delivering your order); and
others where required by law or in connection with a sale or merger of our business.

Shopify may also use information about your interactions with our store, and with other merchants, to provide and improve its services. For details, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Security

We use reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no system is completely secure, so please avoid sending sensitive information to us through unsecure channels. Keep your account password private.

Retention of personal information

We keep your personal information only as long as needed to maintain your account, provide the Services, meet legal obligations, resolve disputes and enforce our policies.

Links

The Site may link to third-party websites and social media. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Cross-border disclosure of your information

We are based in Australia, but Shopify and some of our service providers store and process information overseas, including on servers outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

Your acceptance of these terms

By using the Site, you accept this Privacy Policy. If you do not agree, please do not use the Site.

Amendments to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the "Last updated" date. Your continued use of the Site means you accept the changes.

Accessing, updating or correcting your personal information

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us. We will not charge you for making a request. We may need to verify your identity first, and if we refuse a request, we will give you written reasons.

Marketing and special offers

We may send you promotional emails and offers. You can opt out at any time using the unsubscribe link in our emails or by contacting us. We may still send you non-promotional messages about your orders or account.

Release of personal information for legal reasons

We may release your personal information where we believe in good faith it is necessary to comply with the law, prevent fraud or unlawful use of the Site, protect our rights or property, or prevent a serious threat to someone's life or safety.

Complaints

If you have a complaint, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), GPO Box 5218, Sydney NSW 2001. Telephone: 1300 363 992. Email: enquiries@oaic.gov.au

Change of business ownership

If our business is sold, merged or acquired, your personal information may be transferred to the new owner. We will notify you if your information becomes subject to a different privacy policy.